Return Policy

Return Policy

At our store, your satisfaction comes first. Not entirely happy with your order or accidentally chose the wrong flag charm? No worries! You can easily return your items within 14 days of receiving your package.

How to Return Your Item(s)

  1. Request Your Return

    Send an email to [your-email@domain.com] with your order number and (optionally) the reason for your return.

  2. Pack Your Order

    Pack the items undamaged and preferably in their original packaging. Make sure to include your order number or packing slip inside the package so we know who it belongs to.

  3. Ship Your Package

    Add the required postage and send the parcel to our return address (listed below). Keep your proof of postage or tracking code safe until we've processed your refund.

  4. Receive Your Refund

    Once we receive and inspect your returned items, we will refund the purchase amount to your original payment method within 5 business days.

Return Conditions

  • Returns must be requested within 14 days after receiving your order.

  • Items must be unused, undamaged, and in their original state.

  • Return shipping costs are the responsibility of the customer (unless the item received was defective or incorrect).

  • Note: Because our charms are light and compact, you can easily send them back using standard letter post or a small trackable envelope.

Received a Damaged or Wrong Item?

We’re so sorry about that! Please contact us within 48 hours of receiving your order at [your-email@domain.com] with a photo of the product. We’ll make sure to solve this for you right away, free of charge!